Last Updated: January 1, 2025

1. INTRODUCTION

Provista Healthcare (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.provistahealthcare.com, use our services, or communicate with us, including through SMS text messaging.

Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase or request services
• Contact customer service
• Subscribe to newsletters or marketing communications
• Opt-in to receive SMS text messages
• Participate in surveys or promotions

This information may include: Name, Email address, Mailing address, Phone number (including mobile number), Account credentials, Payment information, Service preferences, and Health-related information necessary for service delivery.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including: IP address, Browser type and version, Operating system, Referring/exit pages, and Date and time stamps.

2.3 SMS/Text Messaging Information

When you opt-in to receive text messages from Provista Healthcare, we collect: Your mobile phone number, Opt-in confirmation and timestamp, Message delivery status, Responses to our messages (including STOP, HELP, and other keywords), and Carrier information.

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery

• To provide, maintain, and improve our healthcare services
• To process transactions and send related information
• To manage your account and provide customer support
• To send service notifications, updates, and administrative messages

3.2 Communication

• To respond to your inquiries and requests
• To send you technical notices and security alerts
• To provide customer service and support
• To send appointment reminders and service notifications via SMS (if you’ve opted in)

3.3 Business Operations

• To monitor and analyze usage and trends
• To personalize your experience
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations, including HIPAA and other healthcare regulations

3.4 Marketing (Only with Your Consent)

• To send promotional communications about new services, special offers, or other information
• To conduct surveys and gather feedback

You may opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or texting STOP to our SMS number.

4. SMS/TEXT MESSAGING TERMS

4.1 Opt-In and Consent

When you opt-in to receive text messages from Provista Healthcare by texting a keyword (YES or START) to our customer care number

214-499-8424

or by providing your mobile number through our website or other channels, you expressly consent to receive automated text messages from Provista Healthcare.

Message Types:

You will receive customer care messages including: Account updates and notifications, Service alerts and status updates, Appointment reminders, Support ticket updates, Responses to your customer service inquiries, and Healthcare-related service notifications.

Message Frequency:

Message frequency varies based on your account activity and service needs. You may receive multiple messages per week depending on your account status and interactions with our services.

Cost:

Message and data rates may apply. Standard message and data rates from your mobile carrier will apply to each message sent or received. Please contact your mobile carrier for details about your messaging plan.

4.2 Mobile Data Privacy – REQUIRED DISCLOSURE

Your mobile phone number and SMS opt-in data will NOT be shared with third parties or affiliates for marketing or promotional purposes.

We treat your mobile information with the highest level of privacy protection.

Your mobile information may only be shared with:

• Subcontractors and service providers

who assist us in providing customer support services (such as our SMS messaging platform provider)

• Legal authorities

when required by law or to protect our rights

All other categories of data sharing exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for marketing, promotional, advertising, or lead generation purposes.

4.3 Opt-Out Instructions

You can opt-out of receiving text messages at any time at no cost by texting any of the following keywords to 214-499-8424:

STOP or NO

After you opt-out, you will receive one final confirmation message confirming your unsubscription. You will not receive any further messages from that number unless you opt back in by texting YES or START or re-enrolling through our website.

4.4 Help and Support

For assistance with our SMS program, text HELP to 214-499-8424 or contact us at:

Phone: 214-965-0431

Email: Info@provistahealthcare.com

Website: www.provistahealthcare.com/contact-us

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as: Payment processing, Data storage and hosting, Customer service and support, SMS messaging delivery platforms, Analytics and marketing services, and Healthcare service providers and partners necessary for care coordination.

IMPORTANT: Mobile phone numbers and SMS opt-in data are NOT shared with service providers for marketing purposes.

6. HIPAA AND HEALTHCARE INFORMATION

As a healthcare service provider, Provista Healthcare complies with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy regulations. Protected Health Information (PHI) is handled in accordance with HIPAA Privacy and Security Rules.

For information specifically about how we handle your medical records and PHI, please refer to our Notice of Privacy Practices. A copy of our HIPAA Notice of Privacy Practices is available in physical format at our offices and can be requested by any patient at any time, or you may request a copy be mailed to you.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: Encryption of data in transit and at rest, Secure server infrastructure, Access controls and authentication, Regular security assessments, and HIPAA-compliant data handling procedures.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. DATA RETENTION

We retain your personal information for as long as necessary to: Provide our services to you, Comply with legal obligations (including healthcare record retention requirements), Resolve disputes, and Enforce our agreements.

SMS opt-in records

are retained for compliance purposes and may be kept for up to 7 years after you opt-out to demonstrate compliance with telecommunications regulations.

Healthcare records

are retained in accordance with applicable state and federal laws, typically for a minimum of 7 years from the date of last service.

When your information is no longer needed, we will securely delete or anonymize it.

9. YOUR PRIVACY RIGHTS

9.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a portable format.

9.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information.

9.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal retention requirements and healthcare record retention laws).

9.4 Opt-Out

You have the right to opt-out of: Marketing emails (click “unsubscribe” in any marketing email), SMS messages (text STOP or NO to 214-499-8424), and Certain data sharing practices.

9.5 HIPAA Rights

You have specific rights under HIPAA regarding your Protected Health Information, including: Right to access your medical records, Right to request corrections to your medical records, Right to receive an accounting of disclosures, Right to request restrictions on uses and disclosures, and Right to request confidential communications.

To exercise your HIPAA rights or request access to your Protected Health Information, please contact our Records Department at Records@provistahealthcare.com or call 214-965-0431.

To exercise other privacy rights, please call 214-965-0431.

10. CONTACT US

Provista Healthcare – Corporate

4849 Greenville Ave, Ste 1124

Dallas, TX 75206

Phone: 214-965-0431

Email: records@provistahealthcare.com

For SMS-related inquiries specifically:

Text HELP to 214-499-8424 or email Info@provistahealthcare.com

11. CONSENT AND ACKNOWLEDGMENT

By using Provista Healthcare’s services, including opting in to receive SMS messages, you acknowledge that you have read, understood, and agree to this Privacy Policy.

END OF PRIVACY POLICY