Last Updated: January 1, 2025

1. ACCEPTANCE OF TERMS

Welcome to Provista Healthcare. By accessing or using our website at www.provistahealthcare.com (“Website”), mobile applications, services, or receiving healthcare services from us (collectively, “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Services.

2. SERVICES PROVIDED

Provista Healthcare provides healthcare services, patient communication tools, appointment scheduling, and related healthcare information through our Website and Services. These Terms govern your use of all aspects of our Services.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Eligibility

You must be at least 18 years of age to use our Services independently. If you are under 18, you may only use our Services with the involvement and consent of a parent or legal guardian.

3.2 Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. HIPAA AND PRIVACY

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable healthcare privacy laws. Your Protected Health Information (PHI) is handled in accordance with our Privacy Policy and HIPAA Notice of Privacy Practices, both of which are incorporated into these Terms by reference.

Our Privacy Policy is available at www.provistahealthcare.com/privacy. A physical copy of our HIPAA Notice of Privacy Practices is available at our offices upon request.

5. USE OF SERVICES

5.1 Permitted Use

You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to use our Services to transmit any false, misleading, fraudulent, or illegal content, or to violate any applicable laws or regulations.

5.2 Prohibited Conduct

You agree not to:

• Use our Services in any way that violates applicable laws or regulations
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Interfere with or disrupt the operation of our Services or servers
• Attempt to gain unauthorized access to any portion of our Services
• Use automated systems to access our Services without our express written permission

6. SMS/TEXT MESSAGING SERVICES

By opting in to receive SMS messages from Provista Healthcare, you consent to receive automated text messages for customer care purposes, including appointment reminders, account notifications, and service updates.

Message and data rates may apply. Message frequency varies. You can opt-out at any time by texting STOP or NO to 214-499-8424. For help, text HELP or contact us at Info@provistahealthcare.com.

For complete SMS terms, please refer to Section 4 of our Privacy Policy.

7. INTELLECTUAL PROPERTY

All content on our Website and Services, including text, graphics, logos, images, software, and other materials, is the property of Provista Healthcare or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of any content from our Services without our express written permission.

8. MEDICAL DISCLAIMER

IMPORTANT:

The information provided through our Services is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition.

If you are experiencing a medical emergency, call 911 immediately.

9. PAYMENT AND BILLING

You agree to pay all fees and charges associated with the healthcare services you receive from Provista Healthcare. Payment is due at the time of service unless other arrangements have been made in advance.

We accept various forms of payment and work with most major insurance providers. Please contact our billing department at 214-965-0431 for specific payment and insurance questions.

10. CANCELLATION AND NO-SHOW POLICY

We require at least 24 hours notice for appointment cancellations or rescheduling. Failure to provide adequate notice or failure to appear for a scheduled appointment may result in a cancellation fee.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Provista Healthcare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our Services
• Any unauthorized access to or use of our servers or any personal information stored therein
• Any interruption or cessation of transmission to or from our Services

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Provista Healthcare, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of our Services or your violation of these Terms.

13. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our Website and updating the “Last Updated” date at the top of this document.

Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

14. TERMINATION

We reserve the right to terminate or suspend your access to our Services at any time, with or without cause or notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason in our sole discretion.

15. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

Any disputes arising from these Terms or your use of our Services shall be resolved in the state or federal courts located in Dallas County, Texas, and you consent to the exclusive jurisdiction of such courts.

16. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

17. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and HIPAA Notice of Privacy Practices, constitute the entire agreement between you and Provista Healthcare regarding your use of our Services and supersede all prior agreements and understandings.

18. CONTACT INFORMATION

If you have any questions about these Terms, please contact us:

Provista Healthcare – Corporate

4849 Greenville Ave, Ste 1124

Dallas, TX 75206

Phone: 214-965-0431

Email: Info@provistahealthcare.com

Website: www.provistahealthcare.com/contact-us

END OF TERMS OF SERVICE

By using Provista Healthcare’s Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.